Store Policies

 

 Class Cancellation Policy:

Our teachers rely on your class funds for their income. Filling class spots requires weeks of preparation.

We require at least two weeks notice prior to the start of the class in order to offer a full refund. Class cancellations made within two weeks of the start of the class cannot be refunded. We require at least 48 hour notice prior to the start of the class in order to receive store credit for a later class with the same teacher. Class cancellations within 48 hours of the start of the class cannot be refunded, credited, or rescheduled. 

To cancel a class please call us at 614 549-4428 or email us at info@sewtospeakshoppe.com  or contact your instructor.

If you must miss a class in a series please contact the instructor for make up options. The instructor may need to charge you a Private Instruction fee for make ups. Private Instruction fees are $35-50.

 

Return/Credit/Refund Policy:

At Sew To Speak we work hard to make sure you are satisfied with your purchase. If you believe there is an error in your order, you receive the wrong item, are missing an item, or received a damaged item, please let us know within a week of purchase.

All sales are final on any cut goods (items cut to your specification), books, patterns and sewing machines.

In the rare instance that your Juki machine has an issue we will do everything we can to make it right. We will need to evaluate the machine before any repairs, exchanges or refunds are processed. Machines are warranted as follows: 5 years on all mechanical parts. 2 years on electrical. Once the machine goes home with you it is not returnable.

Please note: Fabric is sold by the 1/2 yard. We cannot refund or replace errors in calculating yardage unless the error is ours.

Any yarn returns must be unwound and in original skein condition.

Any approved returns must be received in their original condition without smell of smoke or chemicals.

We will credit your account once we receive the item back for the price of the goods. Unfortunately, we cannot refund your shipping costs or cover the cost of shipping a return to us.

We cannot accept returns on sale items. These are final sale and may not be returned.

For exchanges, you are responsible for shipping costs to send the exchange back to us, and we will cover the shipping cost of sending a new item back for one time only.

Anti-Racism Policy:

Sew To Speak will not tolerate discrimination of any type. We welcome all to our store. Black Lives Matters is an important issue to us and we will continue to educate ourselves on how best to eliminate white supremacist systems. Anyone who speaks or acts in a disrespectful way will be asked to leave the premises.